Supervisor de Call Center overall focus

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Supervisor de Call Center overall focus

Supervisor Lead and inspire a team of Customer Service Agents to deliver excellent levels of individual/team performance and customer satisfaction
Monitor daily workflow and ensure that correct procedures are followed
Keeping up to date with business development and new product lines
Support the Program Manager to highlight operational risks and areas of improvement
Manage the fair and consistent application of performance management and disciplinary measures as necessary
Identify system and workflow improvements to enhance the team’s efficiency
Escalate any appropriate problems to senior management
Works with team leadership to develop, implement and monitor CES development plans with an overall focus on customer service skills
Meets regularly with team on performance as well conducts annual reviews
Performs other duties as assigned

 

Para solicitar este trabajo envía un correo electrónico con tus detalles a RUTHALMONTE1967@HOTMAIL.COM

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