Servicio al cliente
Npowered Global INC
** (HIRING IMMEDIATELY) If you have experience working in the hospitality industry (Hotel, Restaurants, catering – This is a good Opportunity for you to use your skill set and work from home)
APPLICANTS MUST HAVE LIVED, WORKED or been a member of the cultural Interexchange work Program in the United States**
nPowered Global INC is a multifaceted corporation made up of a diverse collective of business entities. Our niche for Global reach and business unification represents why we stand out among the rest. Maintaining business operations around the globe for 24 years, has provided significant growth and alliances that create resources and strengthen our economy, our local governments, cities, and neighborhoods. Our extensive history in international partnerships with other corporations help to build a solid foundation in today’s economy.
As a Customer Service Agent, you love helping people; you’re compassionate, you listen, you’re good at addressing customer inquiries regarding company services, programs, customer accounts and billing. You enjoy interacting with and helping your clients use a product successfully, maintaining a positive attitude with even the grumpiest of customers. You enjoy building new processes and will use your experience in customer support to help us build best practices.
Duties & Responsibilities
Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding account information, eligibility, billing, and personnel changes.
Delivers expertise by identifying and analyzing customer and caregiver needs to ensure high satisfaction, growth, and retention of business.
Conduct, Schedule and educate customers on case process
Gather and prioritize case documents for approval
Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision-making skills
Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success
Adherence to your shift schedule and availability for calls, meeting, and training
Participate and contribute in related Customer Service, Marketing and other projects as assigned
Qualifications and Requirements
Proficient in the English language (Reading, Speaking & Writing)
1+ years of customer service experience required (call center, hospitality or banking environment preferred)
Multitask; typing while talking and moving from administrative to live calls
Strong verbal and written communications skills
Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions
Proficient in Windows-based computer programs with excellent navigation skills
Prior work from home experience preferred
Proficient in English, skills in other languages are a plus
To work from home, you must have:
Dedicated, uninterrupted and quiet space to work
High speed home internet (internet testing will be required during interview process to confirm minimum internet speed requirement is met)
Smartphone: app used for verification
Competencies (In order of Importance)
Attention to detail – job requires being careful about detail and thorough in completing task
Integrity – Job requires being honest and ethical
Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations
Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations
Achievement/Effort – Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks
Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
To apply copy and paste the link in the browser, answer the questions and submit the resume in ( ENGLISH)
Salary: $700 USD (Monthly) + $300 bonus potential
Performance based bonuses after 90-day probationary period
Por favor, para solicitar este trabajo visita docs.google.com.