Servicio al cliente

  • Tiempo completo
  • Cualquier lugar
  • USD$ 700 RD / Mes

Npowered Global INC

** (HIRING IMMEDIATELY) If you have experience working in the hospitality industry (Hotel, Restaurants, catering – This is a good Opportunity for you to use your skill set and work from home)

APPLICANTS MUST HAVE LIVED, WORKED or been a member of the cultural Interexchange work Program in the United States**

Company Description:

nPowered Global INC is a multifaceted corporation made up of a diverse collective of business entities. Our niche for Global reach and business unification represents why we stand out among the rest. Maintaining business operations around the globe for 24 years, has provided significant growth and alliances that create resources and strengthen our economy, our local governments, cities, and neighborhoods. Our extensive history in international partnerships with other corporations help to build a solid foundation in today’s economy.

Brief Description:

As a Customer Service Agent, you love helping people; you’re compassionate, you listen, you’re good at addressing customer inquiries regarding company services, programs, customer accounts and billing. You enjoy interacting with and helping your clients use a product successfully, maintaining a positive attitude with even the grumpiest of customers. You enjoy building new processes and will use your experience in customer support to help us build best practices.

Duties & Responsibilities

Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions to their questions regarding account information, eligibility, billing, and personnel changes.

Delivers expertise by identifying and analyzing customer and caregiver needs to ensure high satisfaction, growth, and retention of business.

Conduct, Schedule and educate customers on case process

Gather and prioritize case documents for approval

Act as a liaison between customers and management; ability to resolve multifaceted issues that may require extensive research and complex decision-making skills

Attend one-on-one feedback sessions on performance and participate in team meetings to ensure success

Adherence to your shift schedule and availability for calls, meeting, and training

Participate and contribute in related Customer Service, Marketing and other projects as assigned

Qualifications and Requirements

Proficient in the English language (Reading, Speaking & Writing)

1+ years of customer service experience required (call center, hospitality or banking environment preferred)

Multitask; typing while talking and moving from administrative to live calls

Strong verbal and written communications skills

Research, define and understand customer concerns/issues, follow-up and collect data while considering viable solutions

Proficient in Windows-based computer programs with excellent navigation skills

Prior work from home experience preferred

Proficient in English, skills in other languages are a plus

To work from home, you must have:

Dedicated, uninterrupted and quiet space to work

High speed home internet (internet testing will be required during interview process to confirm minimum internet speed requirement is met)

Smartphone: app used for verification

Competencies (In order of Importance)

Attention to detail – job requires being careful about detail and thorough in completing task

Integrity – Job requires being honest and ethical

Dependability – Job requires being reliable, responsible, and dependable, and fulfilling obligations

Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations

Achievement/Effort – Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks

Cooperation – Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

To apply copy and paste the link in the browser, answer the questions and submit the resume in ( ENGLISH)
Salary: $700 USD (Monthly) + $300 bonus potential

Performance based bonuses after 90-day probationary period

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