SME Lead/ Floor Support Lead Expert

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Management of a team of Subject Matter Expert (recruitment, coaching, planning, objectives, evaluation) according to
the need of each activity.
Ensures the conformity of standards (process & tools).
Ensures the smooth running of conf-calls and the deployment of processes and news to all employees.
Consolidation of the field’s feedback to share it with the client during the Process conference.
Guarantee a better quality of service
Guarantee a better level of customer satisfaction.
Ensures the implementation and monitoring of corrective and preventive action plans and shares it with the managers of the activity.
Organization and animation of review meetings
Establishment and maintenance of a CSR mapping.
Proposal, implementation and animation of challenges.


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